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GOT A QUESTION?
uk wide
delivery

supply and fit within central scotland

50 Years Warranty

on your Accoya timber windows and doors

We provide long warranties on our timber productsWe provide long warranties on our timber products

17 FREQUENTLY ASKED QUESTIONS

1. WHY DO YOU USE MULTI-LAYERED, OR ‘ENGINEERED’ TIMBER?

Our engineered timber is the strong backbone of our products, all new windows and doors benefit from the rigidity and strength. Resistant to warping and twisting, the timber is formed from layering sections of European Redwood in a specific way, this increases the natural properties to produce a material that has been used to construct large structures for many years worldwide. Creating large buildings such as churches and used in areas with water – such as bridges and poolside buildings.

The weak point of wood is the way that it can take on moisture, and as it does the wood swells and moves in the direction of the grain of the wood. It is this movement that results in the detrimental warping that can destroy the fit of the doors and windows in the frames. Mutli-layered timber has each section of wood with the grain running in the opposite direction of it’s neighbour’s preventing any movement and counters any warping or twisting, the fit in the frame stays as exact as the day they are installed.

2. HOW EXPENSIVE ARE TIMBER WINDOWS?

Timber windows and doors do cost more than PVCu initially – but our strong and reliable timber products last longer, are a better choice environmentally and match or surpass performance with the added beauty of real wood. Plastic windows are a cheap fix that cost more in the long run, carrying out very easy maintenance can ensure the longevity of your windows beyond the guaranteed years. Many centuries old windows are still found worldwide, proving the natural strength of wood which, when combined with ingenious manufacture, materials and technology, it is easy to see how this natural strength is enhanced and magnified.

Real cost

As a rule of thumb, replacing double glazing with timber windows will cost around 5% of the property value. Dale Joinery offer a more affordable timber product without a compromise on performance.

An independent study comparing various windows and frames was conducted by Dr Gillian Menzies at the Heriot Watt University, Edinburgh. Focusing on Life cycle, cost and service of timber and PVCu window frames, the results found timber had twice the lifetime than PVCu and cost less over the lifetime despite a lower initial cost (Whole Life Costs PVC Vs Timber Windows).

It is worth noting that the way the wood is protected using paint or woodstain is absolutely vital in the longevity of the windows.

3. WILL TIMBER DOORS AND WINDOWS ADD TO THE VALUE OF MY PROPERTY?

The wrong choice of window can reduce the value of your property whereas real wood windows and doors can add value to your home. Naomi Cleaver of the Daily Telegraph writes:

While uPVC windows might be cheaper upfront… if you live in anything other than a new building in a contemporary design those uPVC windows can cost you dear. Taste might be subjective, but it still has a price… a quick call around to agents up and down the country – from Peter Shaw in the Fulham office of Kinleigh Folkard & Hayward to Mark Rimell of Strutt & Parker, nationwide specialists in country properties – indicated this overwhelming view: the majority of buyers find uPVC windows a turn-off and typically when making an offer on a property with uPVC windows will reduce it by the several thousand pounds it will cost to replace all those “ghastly windows” with “nice timber ones.

4. WHAT STYLES OF FRONT DOOR ARE AVAILABLE?

Your home is your fortress and the twenty-one front door designs that we offer with the Dale collection are all named after castles, the Bevington, Bolingbroke, Burgh, Chalfont, Framlingham and Hadleigh, Harlech, Lulworth, Lydford, Orford, Peveril, Polstead, Pomeroy, Stanhope, Stirling, Tregenna, Tintagel, Wardour, Whitstable, Wigmore & Windsor.

Each design based upon a particular style and period, there is a door design to suit any property, choose from partially glazed to solid wood.

5. CAN I BUY WINDOWS LIKE THESE FROM MY ‘LOCAL JOINER’?

Your local joiner should indeed be able to make beautiful timber windows, but our windows are not just timber frames, sashes and casements they are packed full of  innovations  and performance which your local joiner will not be able to replicate, also they may not glaze the windows or paint them. Our windows and doors have the protective paint and stain factory applied and arrive fully glazed, all that remains is installation and the job is done.

Our range of timber windows and doors, sealed double glazed units, hardware and workmanship are covered by comprehensive guarantees.

6. ARE WOODEN WINDOWS AND DOORS HIGH MAINTENANCE? HOW OFTEN WILL I NEED TO DECORATE THEM?

The beauty of our low maintenance timber doors and windows is in the factory applied paints. The paints and stains are guaranteed for 15 and 8 years respectively but obviously this depends on location and weather conditions.

With such a well applied protective layer and so beautifully finished, all that is required is an occasional clean and inspection to ensure that the paint is in top condition. When the time comes to redecorate it is a very simple matter of a thorough clean and a fresh coat of paint – thirty minute job per window.

7. ARE TIMBER WINDOWS GOOD FOR THE ENVIRONMENT?

According to Greenpeace “As long as timber is sourced from properly managed forests…timber windows are by far the best environmental choice” (Greenpeace Briefing: Installing New Windows 1997).

We use sustainable European Redwood from managed forests in all our timber windows and doors making our all our products a very healthy environmental choice – for further information please visit our sustainability page for details.

8. WHAT IS THE NORMAL DELIVERY PERIOD?

Our normal delivery is 6-8 weeks from sign-off and final approval of your order.

9. CAN I BUY UNFINISHED WINDOWS AND DOORS?

We do NOT sell our timber doors and windows unfinished. Our thorough factory applied paints and stains add more than just a wide range of stunning colours, the protective coats of micro-porous paint and stain are paramount to the longevity of the windows and doors

10. Are timber windows and doors energy efficient?

Timber is a natural insulator and can provide better thermal efficiency as uPVC windows in some cases, but overall the two are largely similar when it comes to thermal efficiency.

Although as efficient as uPVC windows, timber windows and doors are much more sustainable and environmentally friendly as 100% of wastage during production can be recycled, compared to just 50% for uPVC.

11. DO YOU OFFER TRIPLE GLAZED WINDOWS?

Yes, our window range are manufactured in the UK and are triple glazed, feature an A+ energy rating and offers U values down to 0.8W/m2K

12. WHAT COLOURS DO YOU OFFER ON YOUR WINDOWS?

We offer a large range of paint and stain options to suit your needs, available in any RAL colour, including dual colour where you can choose one colour for the outside and one colour for the inside to match up to your décor. You can also choose the same colours for many of our timber doorsets and patio doorsets to give you a uniformed look throughout.

We only sell factory finished products to ensure windows are finished correctly in order to protect and maintain their appearance for as long as possible. Our Hi-Build paint and stains are microporous which allow moisture to be released whilst protecting the timber

13. DO YOU OFFER DUAL COLOUR FINISHING?

Yes, dual colour is available on our windows.

14. HOW DO I MAINTAIN EXTERIOR DOORS?

This is a checklist we recommend you do a minimum bi-annually. For coastal areas and places where pollution is high we recommend a minimum of four times per year.

  • All joinery should be washed down a minimum of twice a year with a mild solution of soapy water and rinsed off with clean water to remove any surface debris.
  • All hinges and locks should oiled with grease or neutral oil. All handles and letterplates should also be regularly cleaned to remove any environmental deposits – in coastal areas this might be required weekly
  • For timber doors once cleaned, lightly sand and touch up any areas of wear and tear with a matching microporous paint or stain. Any bare wood should be primed first. Your factory finished painted product should last in line with our guarantees up to 13 years if kept clean and correctly maintained.

15. DO YOU SELL MADE TO MEASURE DOORS AND WINDOWS?

Yes, all our products are made to measure, none of our products are “off the shelf”

16. What options do I have for handle colours ect?

You will be given a choice of handles for each window or door we manufacture to pick from, Custom options can also be made.

Download Our Timber Window & Door Brochure

It is packed full of all the reasons why you need to pick timber over uvpc as the best solution for your new windows and doors

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